Technical Support Guide
Supported Users
This technical support is available to all users who have downloaded and use Packfect.
Support Channel
If you encounter any issues while using the application, please contact us via email:
📧 packfect@outlook.com
Response Time
We aim to respond to your request within three business days.
Scope of Support
We provide assistance for the following issues:
- Installation and update problems
- Functional errors or malfunctions
- Bug reports and feedback
Issues outside the scope of support include:
- Problems related to third-party devices or services
- Mobile network provider issues
- Issues caused by user errors
Information Required from Users
To help us resolve your issue more efficiently, please provide the following information in your email:
- Your App version
- Device model and operating system version
- Description of the issue, screenshots, or log files (if available)
Disclaimer
- We will do our best to assist you, but cannot guarantee all issues will be resolved.
- The Service Provider is not responsible for problems caused by third-party services or device environments.